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We like things clear and upfront.

At S&S Appliance, honesty, clarity and quality are the backbone of who we are.
We’ve been building trust with folks across the south for over 60 years, and open communication is a big part of that. We know appliance troubles can be confusing, so we want to make sure you have all the answers you need before making a decision. That’s why we’ve put together this handy FAQ to clear up any questions you might have about our services, policies, and how we get things fixed. Let’s get those appliances humming again!

A lot of the variance in the price for home appliances has to do with the materials that are used. Machines that use lower quality materials are typically lower-priced, while machines that use higher quality parts and materials often come with a higher price tag.

This question is difficult to answer because the answer requires several factors before choosing to either repair or replace your appliance:

  • Type of appliance
  • Age of the appliance
  • Energy efficiency
  • Maintenance required
  • Repair costs
  • Space in the home

One of our service technicians can help you determine if it’s a better option to repair or replace your appliance for your household.

Yes, we do offer a warranty on every repair service! As a member Whirlpool Factory Certified Care Network, we guarantee the quality of each appliance service with a 90-day warranty on the labor. The parts carry the standard manufacturer warranty, which our technicians will discuss with you before the service begins. If you need assistance with replacing a manufacturer part, our customer service professionals are available to help.
The best time to call an experienced, certified service technician to look at your appliance is immediately after noticing the appliance is malfunctioning. In many cases, waiting until the appliance stops working altogether can lead to more expensive repairs, so it’s best to get a professional diagnosis as quickly as possible.

This often depends on the type of appliance in question. A few common problems with appliances that we’ve seen over the years include:

  • Dryers not thoroughly drying
  • Refrigerators not cooling properly
  • Microwaves not getting hot enough
  • Stove burners heating improperly

It’s important to remember that many of these issues are caused by a lack of routine cleaning and proper maintenance. If it’s been a year or more that you’ve serviced your home appliances, schedule an appointment with one of our certified technicians to make sure everything is in top working condition.

This is a great question and one of the utmost importance when the technician is coming into your home. When evaluating whether or not you’ve found a reputable, trusted company to perform your appliance repairs, you’ll want to consider these questions:

  • Are the technicians background checked and drug tested?
  • Are the technicians factory-trained, certified, and experienced?
  • How long has the company been around?
  • What are the reviews of the company like? Positive? Negative?
  • Does the company have a strong presence in the community?

These are just a few questions to ask when considering a new home appliance service provider. Our team at S & S Appliance Parts & Service is happy to answer any questions you may have to ensure that you’re comfortable with our company before we arrive for your appliance repair.

This question often depends on a number of factors, such as:

  • Type of appliance
  • Location in the home of the appliance
  • Problem(s) with the appliance
  • Cost of labor
  • Cost of parts

Our factory-trained technicians will walk through all of the costing information before performing any service so that you can make sure the repair is within your budget. As a trusted service provider in Alabama and Northern Florida, we offer transparent, upfront pricing because it’s the right thing to do for our customers.

Most home appliances will last anywhere between 10-15 years, though some could last longer or shorter timeframes, depending on the amount of routine maintenance and cleaning.

If you start to notice that your appliance isn’t running at its peak performance, schedule an appointment with our technicians. We can work with you to let you know if it may be time to replace your appliance.

For over sixty years, S&S Appliance Parts & Service has forged its reputation on delivering top-notch, prompt, and reliable service. Our standing today reflects the confidence of numerous homeowners, our disciplined methods, and our unwavering dedication to customer satisfaction. Experience firsthand what makes us the best choice to support you and your appliances – schedule your next service today!
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